Shipping
Do you ship internationally?
Yes, we ship worldwide.
How long does shipping take?
Europe: 3–6 business days
North America: 4–8 business days
Asia-Pacific: 2–5 business days
Other regions: 5–10 business days
What shipping carriers do you use?
We use DHL Express for all shipments.
Are there any additional customs fees or taxes for international orders?
No, all orders are handled as DDP (Delivered Duty Paid), so there are no additional fees or taxes for the customer.
Can I track my order?
Yes, we provide a tracking number for every order.
Product
What is the condition of the posters?
Posters are graded from Mint condition to Poor condition. For detailed information, please check our Grading Guide page.
Are your posters original or reproductions?
All our posters are authentic originals. Most are from the original release date in Japan, while others come from revival screenings, but none are reproductions.
Do you offer framing services?
Not yet, but we plan to offer framing services in the future.
How are the posters packaged to ensure they arrive safely?
Posters are shipped in sturdy tubes with protective layers to ensure they arrive in perfect condition.
Payment
What payment methods do you accept?
We accept all major payment methods, except cash and bank transfers.
Is my payment information secure?
Yes, all transactions are processed securely through Shopify’s trusted payment system.
Do you offer refunds or exchanges?
No, we do not offer refunds or exchanges, except if the product arrives damaged or in a condition different from what was advertised.
Customer Service
What should I do if my order arrives damaged?
Email us immediately at info@japanmovieposter.com with photos of the damage and your order number so we can assist you promptly.
How can I contact customer service if I have an issue or a question?
You can reach us using the contact form on our website or by email at info@japanmovieposter.com.
General Concerns
Where are you located?
We are based in Tokyo, with premises in Minato and Takadanobaba.
Do you have a physical store?
No, we currently operate exclusively online.
How can I be sure of the authenticity of the posters?
At Japan Movie Poster, we take pride in offering only authentic items. Here’s what ensures authenticity:
Age and Wear: Vintage posters often have fold lines, creases, or slight discolorations, which are normal and indicate their age.
Paper Quality: Authentic posters are printed on thin, high-quality paper. Reproductions often use glossy or thick paper. For Japanese vintage posters, the back should not be shiny white and might show slight transparency.
Printing Quality: Authentic posters feature vibrant, saturated colors, and some have premium printing like gold or silver finishes.
Light/Hard Threefold: Many Japanese posters, particularly B2 size, were originally folded into three sections. These fold marks are a sign of authenticity.
Provenance and Source: All our posters come from trusted collectors and networks. Many include Eirin marks or numbers, confirming their origin.
Smell and Feel: Vintage posters stored for decades often have a distinctive smell and texture.
Important Context for International Buyers
We understand our prices may seem high at first glance. But here’s why:
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Limited Export Availability
Most Japanese sellers don’t ship overseas. Accessing these posters often requires local presence.
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Language Barriers
Buying directly from Japanese platforms usually demands fluency and knowledge of local systems.
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Geographical Access
Traveling to Japan to find these posters is costly, time-consuming, and often unrealistic for most collectors.
We handle that complexity for you—sourcing authentic posters directly in Japan, verifying their origin, and shipping them safely worldwide. You’re not just buying a poster — you’re buying trust, expertise, and access to a market that’s otherwise closed to international collectors.
If you have any additional questions, feel free to contact us. We’re happy to assist!